33bb Privacy Policy

33bb is an online cricket betting and live casino platform accessible at https://33bb.io, operated for the benefit of players based in Bangladesh. In this Privacy Policy, references to "33bb", "we", "us", or "our" refer to the operating entity behind the 33bb platform.

33bb acts as the data controller in respect of the personal data you provide when registering for and using our platform. This means we are responsible for deciding how and why your personal data is processed, and we are accountable for ensuring that processing is carried out lawfully, fairly, and transparently.

If you have any questions about how 33bb handles your personal data, or if you wish to exercise any of the data rights described in this policy, you may contact our dedicated data support team at [email protected] at any time. We aim to respond to all data-related enquiries within 3 business days.

33bb collects personal data in several categories depending on your interaction with the platform. The following table summarises the types of data we may hold about you:

33bb collects personal data through the following channels:

• Direct submission: Information you provide when completing the account registration form, submitting identity verification documents, making deposits or withdrawal requests, contacting our support team, or updating your account profile.
• Automated collection: Technical and usage data collected automatically when you access the 33bb platform, including through cookies, server logs, and analytics tools. See Section 7 (Cookies & Tracking) for full details.
• Payment partners: Confirmation data received from bKash, Nagad, Rocket, Upay, and other payment processors when a transaction is initiated or completed. We receive only the data necessary to verify that a transaction has occurred; we do not receive your full wallet PIN or bank authentication credentials.
• Game providers: Session and outcome data from third-party game providers including Evolution Gaming, Pragmatic Play, Ezugi, NetEnt, Microgaming, Play'n GO, and Spribe, relating to games played on the 33bb platform.
• Fraud prevention services: Risk scoring data from third-party fraud detection partners used to identify unusual account activity or potentially fraudulent transactions.
• Publicly available sources: In limited circumstances, 33bb may verify identity information against publicly available records as part of our KYC compliance process.

33bb uses the personal data we hold about you for the following specific purposes:

• Account creation and management: To set up and administer your 33bb account, verify your identity and age (21+), and maintain accurate records of your account status.
• Payment processing: To process your deposits via bKash, Nagad, Rocket, Upay, and bank transfer, and to execute withdrawal requests to your nominated payment account in BDT.
• Service delivery: To provide you with access to the full range of games, sports betting markets, live casino tables, and platform features available on 33bb.
• Customer support: To respond to your queries, resolve complaints, and manage support tickets submitted via live chat or email.
• Responsible gaming: To monitor your gaming behaviour for indicators of problem gambling, enforce deposit limits and self-exclusion requests, and fulfil our duty of care to all players.
• Fraud prevention and security: To detect, investigate, and prevent fraudulent transactions, money laundering, account takeover attempts, and other prohibited activities.
• Legal compliance: To meet our obligations under applicable laws and regulations, including age verification, anti-money laundering (AML) requirements, and responding to lawful requests from authorities.
• Platform improvement: To analyse usage patterns, identify technical issues, test new features, and improve the overall player experience on 33bb.
• Marketing (with consent only): To send you promotional offers, bonus notifications, and platform news — but only where you have explicitly opted in to receive such communications. You can opt out at any time.

Every instance of personal data processing at 33bb is carried out on one of the following legal grounds:

• Contractual necessity: Processing required to fulfil our agreement with you — including account management, payment processing, and game delivery — is carried out because it is necessary to perform the contract between us.
• Legal obligation: Processing required to comply with applicable laws — such as age verification, AML checks, and record-keeping obligations — is carried out to fulfil our legal duties.
• Legitimate interests: Processing for fraud prevention, platform security, and improving our services is carried out on the basis of 33bb's legitimate interests, where those interests are not overridden by your rights and freedoms.
• Consent: Processing for optional marketing communications and non-essential cookies is carried out only where you have freely given, specific, informed, and unambiguous consent. You may withdraw consent at any time without affecting the lawfulness of processing that occurred before withdrawal.

33bb shares personal data with third parties only in the following limited and controlled circumstances:

• Payment processors: bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank, City Bank, BRAC Bank, and other payment partners receive the transactional data necessary to process your deposits and withdrawals. These partners operate under their own privacy policies and are independently responsible for their data handling.
• Game providers: Third-party game software providers such as Evolution Gaming, Pragmatic Play, Ezugi, NetEnt, Microgaming, Play'n GO, and Spribe receive the session data necessary to deliver games to your account. They do not receive your full personal profile.
• Fraud and security partners: Specialist fraud prevention and identity verification services receive data necessary to assess risk, detect suspicious activity, and verify the authenticity of player-provided documents.
• Legal and regulatory authorities: Where required by law or in response to a valid legal request, 33bb may disclose personal data to law enforcement agencies, courts, or other government bodies. We will notify you of such disclosures where we are legally permitted to do so.
• Professional advisers: Lawyers, auditors, and consultants engaged by 33bb may access personal data in the course of providing professional services, subject to strict confidentiality obligations.

All third-party recipients of personal data are required to maintain appropriate technical and organisational security measures and to use the data only for the specific purposes for which it was shared. 33bb does not sell personal data to any third party for their own marketing or commercial purposes.

33bb uses cookies and similar tracking technologies to deliver a functional, secure, and personalised platform experience. Cookies are small text files stored on your device that allow the platform to recognise your session and preferences across visits.

We use the following categories of cookies:

• Strictly necessary cookies: Required for the platform to function. These include session authentication cookies, security tokens, and load-balancing identifiers. They cannot be disabled without significantly impairing platform functionality.
• Functional cookies: Remember your preferences such as language settings and responsible gaming tool configurations, enabling a more consistent experience across sessions.
• Analytics cookies: Collect anonymised data on how players navigate the platform — pages visited, time spent, and features used. This data is used solely to improve platform performance and user experience.
• Marketing cookies: Used only where you have given consent, to deliver relevant promotional content based on your gaming interests and activity on the platform. These cookies are not shared with external advertising networks.

33bb retains personal data only for as long as it is necessary for the purposes for which it was collected, or as required by applicable legal and regulatory obligations. Our standard retention periods are as follows:

Upon expiry of the applicable retention period, personal data is securely deleted or anonymised so that it can no longer be associated with an identifiable individual. Anonymised and aggregated data may be retained indefinitely for statistical analysis and platform improvement purposes.

33bb employs a layered approach to data security, combining technical controls, organisational measures, and ongoing staff training to protect personal data against unauthorised access, loss, alteration, or disclosure.

Key security measures in place include:

• 256-bit SSL/TLS encryption for all data in transit between your device and the 33bb servers.
• Encryption at rest for all stored personal and financial data, including database-level encryption for sensitive fields such as payment account numbers.
• Access controls: Only authorised 33bb personnel with a legitimate need to process specific categories of data are granted access to production systems. Access rights are reviewed regularly and revoked promptly upon role change or departure.
• Two-factor authentication enforced for all internal administrative access to systems holding personal data.
• Regular penetration testing and vulnerability assessments conducted by independent security professionals.
• Incident response procedures: In the event of a data security incident, 33bb has established procedures for containing the incident, assessing its scope, notifying affected players as appropriate, and implementing remedial measures without undue delay.

While 33bb takes all reasonable precautions to protect your data, no online platform can guarantee absolute security against all threats. You play an important role in keeping your account secure by using a strong, unique password and by notifying us immediately at [email protected] if you suspect any unauthorised access to your account.

As a 33bb player, you hold the following rights in relation to your personal data. To exercise any of these rights, please contact us at [email protected] with the subject line "Data Rights Request". We will respond within 30 days.

• Right of Access: You may request a copy of all personal data 33bb holds about you, along with an explanation of how it is being used. This is sometimes called a Subject Access Request (SAR).
• Right to Rectification: If any personal data we hold about you is inaccurate or incomplete, you have the right to request that it be corrected or updated without undue delay.
• Right to Erasure: In certain circumstances, you may request that we delete all personal data we hold about you. Note that this right is subject to overriding legal obligations — for example, we cannot delete financial transaction records that we are required to retain for AML compliance.
• Right to Restriction: You may request that we temporarily stop processing your personal data in certain situations, for example while you contest the accuracy of data we hold or while an objection to processing is being assessed.
• Right to Data Portability: Where processing is based on your consent or on a contract, you may request that we provide your personal data in a structured, commonly used, machine-readable format so that it can be transferred to another service.
• Right to Object: You may object to processing based on legitimate interests at any time. We will stop processing unless we can demonstrate compelling legitimate grounds that override your rights, or where processing is necessary for legal claims.
• Right to Withdraw Consent: Where processing is based on your consent (for example, marketing communications), you may withdraw that consent at any time. Withdrawal does not affect the lawfulness of processing before the withdrawal date.

The 33bb platform is strictly for adults aged 21 and above. We do not knowingly collect, store, or process personal data belonging to any individual under the age of 21.

As part of our account registration process, all new players are required to confirm that they are at least 21 years old. Where there is any doubt or where age verification checks indicate that a player may be under 21, 33bb will suspend the account pending verification and will not process any deposits or allow gameplay until age has been confirmed.

If you believe that a minor has registered an account with 33bb or has been able to access the platform in any way, please contact us immediately at [email protected]. We will take prompt action to investigate and, where confirmed, close the account and return any deposited funds to the source payment method.

Parents and guardians are encouraged to make use of internet filtering software to prevent underage access to gambling platforms. A list of recommended filtering tools is available on our Responsible Gaming page.

The 33bb platform may from time to time contain references to third-party services such as payment providers (bKash, Nagad, Rocket, Upay) and game providers (Evolution Gaming, Pragmatic Play, Ezugi, and others). Where the platform links to or integrates with third-party services, those services operate under their own privacy policies and data handling practices.

33bb is not responsible for the privacy practices of third-party services. We encourage you to review the privacy policies of any third-party services you interact with in connection with your use of the 33bb platform, particularly those of your chosen payment provider.

Game content delivered within the 33bb platform by third-party providers may involve data collection by those providers in accordance with their own terms. In all cases, providers with whom 33bb works are contractually required to maintain appropriate data protection standards consistent with this policy.

33bb may update this Privacy Policy from time to time to reflect changes in our data practices, changes in the services we offer, or changes in applicable legal requirements. All updates will be published on this page with a revised version number and effective date displayed at the top of the document.

Where a change to this policy is material — meaning it affects how we use your data in a way that is significantly different from what was described in the previous version — we will notify you by email to your registered address or by a prominent notice on the platform at least 7 days before the change takes effect.

Your continued use of the 33bb platform after the effective date of any revised Privacy Policy constitutes your acknowledgement of the updated policy. If you do not agree with the revised terms, you must stop using the platform and may close your account by contacting our support team.

We recommend bookmarking this page and reviewing it periodically. The current version number and effective date are always displayed at the top of this document for ease of reference.

If you have any questions, concerns, or requests relating to this Privacy Policy or to the way 33bb handles your personal data, please contact our data support team using the details below. All enquiries will receive a substantive response within 3 business days.

• Email: [email protected]
• Subject line for data rights requests: "Data Rights Request"
• Subject line for general privacy queries: "Privacy Enquiry"
• Support availability: 24 hours a day, 7 days a week, 365 days a year
• Response time: Within 3 business days for data rights requests; under 3 minutes via live chat for general queries

For concerns specifically relating to data security incidents or suspected unauthorised access to your account, please mark your email subject line as "Security — Urgent" to ensure it is escalated to our security team immediately.

For responsible gaming support, including self-exclusion requests or deposit limit adjustments, please visit our Responsible Gaming page or mark your email as "Responsible Gaming Request".